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- Transparency surrounding freezing of accounts and funds. Mom-and-Pops will go with PayPal anyway, because of their brand power, and the fact that it's so easy
by robgibbons 15y ago
- Transparency surrounding freezing of accounts and funds. Mom-and-Pops will go with PayPal anyway, because of their brand power, and the fact that it's so easy to accept money with PayPal. But hackers and people with chops and resources are aware that it happens all the time, know there are alternatives, and are more likely to leverage them.
- Better customer support in general. It's unacceptable for PayPal to be unresponsive for days and weeks when problems happen and there is big money at stake. PayPal needs to study up on what is making Apple so successful in the retail industry and take a hint from their CS staff.