That's totally reasonable, imo. To relate, earlier today I was talking with Spectrum support because after a simple service transfer a TV package was mysterious

That's totally reasonable, imo. To relate, earlier today I was talking with Spectrum support because after a simple service transfer a TV package was mysteriously added to my bill. When I called to have it removed the agent presented me with several options that would improve my service for no immediate extra cost (i.e. what if we have Banksy paint a mural on your house). I told the agent that I would prefer to have things stay the same as I've always had them. I don't want any surprises, I don't want any "special deals". I just (edit: typo) *want things to go back to how they were before you complicated them.