4 ms·
A queue shines when it can distribute incoming calls based on it knowing agent availability. (Shameless plug: the company I work for does cloud reporting [1] fo
by kamma4434 3y ago
A queue shines when it can distribute incoming calls based on it knowing agent availability. (Shameless plug: the company I work for does cloud reporting [1] for Asterisk and FreeSwitch queues - that is then whitelabelled and sold by a lot of big name telcos worldwide. Not sexy but effective!)
[1] https://www.queuemetrics.com https://www.queuemetrics.com