6 ms·
Tesla instructed employees to only communicate verbally about complaints
- kgwgk 3y agoNarrator: in retrospect, putting their do-not-put-complaints-in-writing policy in writing was not a good idea.
- lisasays 3y agoIn a response to Handelsblatt, the company urged the outlet to delete the "stolen" data and threatened legal action against the paper and the allegedly "disgruntled former employee" they believed to be responsible for the leak. Yet another indication that this company should be expropriated and (if a suitable buyer cannot be found) nationalized. And its principals subject to the highest criminal penalties afforded by law. EDIT: a dumb comment, in retrospect. I apologize. I meant to say "should be punished very, very severely", market forces not likely sufficient. The rest is detail. This company that was once the poster-child of innovation and progress for the whole nation, etc.
- Fauntleroy 3y agoThis comment is like someone decided to just be a strawman rather than have someone come up with it.
- TaylorAlexander 3y agoNationalize Tesla? In the USA? Nationalization of industry can work in other countries for things like rail transport and oil production but the USA doesn’t run have the experience for nationalizing either of those, let alone a complex technological automotive business!
- IOT_Apprentice 3y agoWe simply subcontract out those things to the military industrial complex, which eats the majority of our taxes in turn. This is intentional as, our oligarchs & hedge funds MUST be fed!
- mh- 3y agoAll defense spending accounts for 10-15% of the federal budget. https://www.cbo.gov/topics/defense-and-national-security https://www.cbo.gov/topics/defense-and-national-security
- TaylorAlexander 3y agoI think it depends on how you account for defense spending. For example that doesn’t include veterans benefits. This anti war group is probably over estimating it at 48% but it’s still significant. https://www.warresisters.org/store/where-your-income-tax-money-really-goes-fy2022-published-2021 https://www.warresisters.org/store/where-your-income-tax-mon...
- dantheman 3y agohttps://fiscaldata.treasury.gov/americas-finance-guide/federal-spending/ https://fiscaldata.treasury.gov/americas-finance-guide/feder... ~16% is defense + veterans
- TaylorAlexander 3y agoThe anti war group considers that a significant portion of debt repayment is due to defense spending too. I’m not sure their calculation of amount is fair but it does make me wonder how much of that to count.
- dantheman 3y agoThe majority of the us budget is on welfare programs like medicare/medicate and social security.
- jfengel 3y ago10-15 percent of all spending, but half of the discretionary spending. The non-discretionary spending comes from a separate pot of money. (One which, incidentally, rich people basically don't pay. It is capped, so that it falls almost exclusively on the middle class. And who benefit most from it. It's effectively separate from the national budget, and if you view it that way the defense budget consumes half of every dollar we spend.)
- HPsquared 3y agoSounds like you're just looking for an excuse
- bdcravens 3y agoNo. The market and legal system is "adequate". Nationalizing should be restricted to truly vital companies. Tesla is just one of many car companies that is the leader (with that lead reducing every year) in one category; overall they represent only 4% of US sales.
- JumpinJack_Cash 3y agoThe only domination they can show off is in the financial press and the press in general.
- mannykannot 3y agoIt is legal for me to record my own phone conversations (if I give myself my consent to do so!) and I have done so in a couple of cases where I feel it may be necessary to refer to exactly what was said. If I ever have any dealings with Tesla, it seems I should. If the other party announces it may record your conversation "for quality assurance" or whatever excuse they offer, would that have you covered in jurisdictions requiring two-party consent? Whenever I am told that, I usually reply that I may do the same.
- olliej 3y agoThat's jurisdiction dependent - plenty of countries (and states) require all parties consent to recording.
- ShakataGaNai 3y agoCalifornia, aka Tesla HQ, is one of those "all party" states.
- mannykannot 3y agoThis is becoming moot, as it is almost impossible to contact any representative of a high-tech company by phone. If one of them calls you, that should probably alert your bullshit and dissembling detectors.
- giantrobot 3y agoIf their phone tree at any point states "this call may be recorded for quality control" you remaining on the call implies consent to recording. But it also implies consent of them being recorded by you because all parties have been notified of the recording.
- seanp2k2 3y agoIf anyone is curious: https://recordinglaw.com/party-two-party-consent-states/ https://recordinglaw.com/party-two-party-consent-states/
- 3y ago
- kgwxd 3y agoMore suppression of speech at yet another company owned by a self-proclaimed free speech absolutist. Shocking.
- toofy 3y agoIt has become apparent over the past couple of years, what many of these people always meant by “free speech” is, “No one talks back to me.”
- throwaway892238 3y agoI've been told to only communicate certain potentially damaging news vocally by my company, which runs a large public utility. The rationale seems to be that bad news would lower the stock price. (the way things are run here, I believe the stock price is the only thing they care about)
- AHOHA 3y agoSo does that mean future leaks will be voice recorded? That’s even better!!
- awacs 3y ago[flagged]
- elkos 3y agoGovernment has several times created programs to support several kinds of business development. Many of the companies he is involved with take advantage of either pre-existing government support or lobby to get it. My issue is that the prerequisites for such funding are unbalanced or even to some unfair and their proclaimed impact to the stated goals limited at best.
- CSMastermind 3y agoI would be nice if the actually published the evidence. This story already fits my preexisting view of Tesla so I'm inclined to believe it but at the same time I've learned to be weary of sensationalization by "news" organizations. If anyone has a copy of the actual employee policy they're talking about it would be good to see, especially if there's additional context around it.
- CharlesW 3y agoI'm not sure what your motivation for putting "news" in quotes is — Handelsblatt is a business newspaper that's been around for 77 years. They would not assign a staff of 12 people to sort through 1,388 PDFs, 1,015 spreadsheets, 213 Powerpoint decks, image/video/audio files, and email unless they had several sources confirming the leak's legitimacy.
- CSMastermind 3y agoI didn't mean to imping on the reputation of any particular source. I'm unfamiliar with Handelsblatt and they're probably a great and honest publication. I put news in quotes because lots of media outlets in the United States have moved squarely towards a more sensationalized entertainment style presentation of events that seems in contrast with my expectations of news sources to be primarily informational. Now any time I see a headline on any site I've learned to click through the article and look for the source then be skeptical if I don't find them.
- CharlesW 3y ago> I didn't mean to [impinge] on the reputation of any particular source. Apologies, I didn't mean to imply malice. I was just curious. > Now any time I see a headline on any site I've learned to click through the article and look for the source then be skeptical if I don't find them. I think that's a smart default. In lieu of being able to download the leaked materials yourself (which I don't think they can just re-distribute?), I suppose it comes down to your judgment of the messenger's legitimacy, and the consequence of legal risk for them if they were to misrepresent the source material.
- tagyro 3y agooff-topic: so many tesla fanboys downvoting anything remotely negative of their favourite billionaire
- neilv 3y ago> Thousands of documents leaked to a German newspaper indicate Tesla enforced a company policy that discouraged creating a written record of customer complaints involving acceleration, braking, and crashes. > The files also reportedly include a piece of Tesla employee policy that mandated employees communicate only verbally with customers about the details of their complaints, specifically instructing them not to put the reports in writing in emails, or leave details on voicemails. I hope the truth isn't as bad as it sounds like it could be. Corporate PR damage control and liability butt-covering attempts are bad enough, but sounds like this is bumping up against safety processes.
- Incipient 3y agoBut do you honestly expect this to go anywhere? Especially in the US, any government involvement in private affairs is called socialism and nothing changes for the better. Until telsa starts killing more people and they get a reputation hit will they go into PR damage control mode.
- neilv 3y agoRelevant to the Tesla question, the US has great aviation safety programs that are predicated on honest and forthright disclosure of safety-related observations. Government can work for the better. (Disclosure: I contributed in a small way to some of those programs, as a computer nerd.)
- 6510 3y agoSeems like a good idea, you communicate a complaint in order for it to get fixed not for shaming the messenger or the company. The solution if any can still be written down. If you don't formulate the reason there you would be unable to address any complaints.
- throwaway202351 3y agoWell it's good for limiting a company's liability, at least.
- SkipperCat 3y agoThe more I hear about Tesla and Musk the more I feel that he's like Willy Wonka and the factories are like the chocolate factory.