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Nice article. Is there a benefit to using a queue for incoming calls instead of just dialing multiple extensions with the & operator?
by agwa 3y ago
Nice article. Is there a benefit to using a queue for incoming calls instead of just dialing multiple extensions with the & operator?
- deno 3y agoYou get some statistics for queues but also for example you might want to only take one call at a time even if you can answer from multiple. Also Asterisk queues make it very easy to do things like 'there’s N callers waiting' etc.
- kamma4434 3y agoA queue shines when it can distribute incoming calls based on it knowing agent availability. (Shameless plug: the company I work for does cloud reporting [1] for Asterisk and FreeSwitch queues - that is then whitelabelled and sold by a lot of big name telcos worldwide. Not sexy but effective!) [1] https://www.queuemetrics.com https://www.queuemetrics.com