I like 3 and 4 stars reviews, too, since there's the sense people are making a calculated balancing attempt to perhaps be fair. If you want to tarnish the aver

I like 3 and 4 stars reviews, too, since there's the sense people are making a calculated balancing attempt to perhaps be fair. If you want to tarnish the average give it a 1, a 2 if you want to be read, whereas a 5 will tarnish only you as an HR person. I think the lesson here is to ignore the overall average and to read subjective stuff and look for patterns.