I don't understand Siemens as a company, to be honest. We wanted to buy an expensive piece of software from them and they delivered it with all essential librar

I don't understand Siemens as a company, to be honest. We wanted to buy an expensive piece of software from them and they delivered it with all essential libraries at versions from 2014. We asked them to update the libraries, they spent a few weeks before replying and then said it's not possible to be done. We do such updates on a weekly basis for our internal software, here incidentally on the exact same libraries, so the response flabbergasts me. They preferred to lose hundreds of thousands of euro rather than spend a few weeks (I'm stretching it) doing the updates.