When I was coming back from visiting family in NZ over xmas, all the ticket machines at one of the platforms were out of order and a DB guy said don't worry abo

When I was coming back from visiting family in NZ over xmas, all the ticket machines at one of the platforms were out of order and a DB guy said don't worry about it, get on the train. It was super late, I had all my bags with me and the next train would (hopefully) be in an hour or something. Then on the train he said he would technically need to give me a fine but don't worry, he will write on the fine ticket thing that it is invalid and I can just go to the DB travel centre thing to get a refund. So I go there and they said no, they can't give me a refund, I have to go somewhere else (different building, and obviously closed). So I go another time, obviously losing time and paying extra to get there, and they said sorry it's not valid. 60 euros right there, plus all the wasted time and stress running around with a month's worth of baggage from NZ. I'm still having trouble dealing with my anger about this and several other incidents, and I basically never have mental issues like this. There was this other time where a Brazilian lady was sitting next to me for something like 3 hours while our train was delayed 10 minutes at a time, crying super hard while using Google Translate on her phone to ask me what was going on and saying she's going to miss her flights... they struggle to reliably do my 5 minute daily trip to and from work... Part of what makes this difficult for me to deal with is that I'm staunchly anti-car, and Deutsche Bahn are possibly singlehandedly going to push me to getting a driver's licence at 40, after having resisted it in South Africa, New Zealand, America, England, Poland, Czechia, ... I can't say it emphatically enough: fuck Deutsche Bahn.