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Layoffs push down scores on Glassdoor: this is how companies respond

32 points by taubek 3y ago

mikece 3y ago
From the article: "“My company is removing Glassdoor reviews because their rating has gotten so low." How is that even possible? Does a company have to pay Glassdoor to remove reviews?
- detaro 3y ago
  > How is that even possible? The majority of the article is discussing exactly that?
- WarOnPrivacy 3y ago
  The HR team’s target was to get the score above 3.0. And so, they got to work flagging negative reviews for removal, and encouraging staff to post 5-star reviews to balance out negative reviews. Filed under: Stuff that happens when corporations receive no meaningful penalty for fraudulent reporting. Also see Bogus DMCA Strikes
willcipriano 3y ago
A company I used to work for did this. Layoffs happened, lots of bad reviews. All of the sudden a lot of glowing reviews from management and HR. Somebody even called them out for it.
toomuchtodo 3y ago
Related: https://news.ycombinator.com/item?id=35983906 https://news.ycombinator.com/item?id=35983906
glonq 3y ago
A few years ago, I briefly worked at a train-wreck of a company whose glassdoor score was poor. The HR director told me that part of his job was to get good reviews posted so that bad reviews would be pushed to page 2 where people were less likely to discover them. I thought about posting a negative (but accurate) review of the place after I left, but the owner is real petty and they've got a full-time lawyer on staff so I didn't dare to.
interactivecode 3y ago
Honestly too little nuanced reviews, too much 5 star reviews or 1 star reviews all signal the same thing to me: toxic workplace. With smaller companies/startups >60 people, a better signifier is very little glassdoor activity. Someone who works in a healthy workplace with fair, well paying salaries has no reason to ever even open that dumpster fire of a website.
the_only_law 3y ago
I had a recruiter contact me the other month. I was initially hopeful as it’s been too long, but not knowing anything about the company (seemed to be a small local company in a domain that I’m mildly interested in) I decided to check Glassdoor, mostly to see if I could gauge what they pay. Boy it was easy to spot the fake reviews. There were several reviews along the lines of “low pay, high turnover, abusive management, ridiculous expectations”. However in the sea of those I noticed one positive review, in which the only “con” listed by the person was how everyone was so jealous of him because his job was so great. Needless to say I didn’t engage with the recruiter.

32 points by taubek 3y ago

From the article: "“My company is removing Glassdoor reviews because their rating has gotten so low." How is that even possible? Does a company have to pay Glassdoor to remove reviews?

detaro 3y ago
> How is that even possible? The majority of the article is discussing exactly that?
WarOnPrivacy 3y ago
The HR team’s target was to get the score above 3.0. And so, they got to work flagging negative reviews for removal, and encouraging staff to post 5-star reviews to balance out negative reviews. Filed under: Stuff that happens when corporations receive no meaningful penalty for fraudulent reporting. Also see Bogus DMCA Strikes

willcipriano 3y ago

A company I used to work for did this. Layoffs happened, lots of bad reviews. All of the sudden a lot of glowing reviews from management and HR. Somebody even called them out for it.

toomuchtodo 3y ago

Related: https://news.ycombinator.com/item?id=35983906 https://news.ycombinator.com/item?id=35983906

glonq 3y ago

A few years ago, I briefly worked at a train-wreck of a company whose glassdoor score was poor. The HR director told me that part of his job was to get good reviews posted so that bad reviews would be pushed to page 2 where people were less likely to discover them. I thought about posting a negative (but accurate) review of the place after I left, but the owner is real petty and they've got a full-time lawyer on staff so I didn't dare to.

interactivecode 3y ago

Honestly too little nuanced reviews, too much 5 star reviews or 1 star reviews all signal the same thing to me: toxic workplace. With smaller companies/startups >60 people, a better signifier is very little glassdoor activity. Someone who works in a healthy workplace with fair, well paying salaries has no reason to ever even open that dumpster fire of a website.

the_only_law 3y ago

I had a recruiter contact me the other month. I was initially hopeful as it’s been too long, but not knowing anything about the company (seemed to be a small local company in a domain that I’m mildly interested in) I decided to check Glassdoor, mostly to see if I could gauge what they pay. Boy it was easy to spot the fake reviews. There were several reviews along the lines of “low pay, high turnover, abusive management, ridiculous expectations”. However in the sea of those I noticed one positive review, in which the only “con” listed by the person was how everyone was so jealous of him because his job was so great. Needless to say I didn’t engage with the recruiter.