I think it's OK to numb yourself from certain types of feedback like insults, general toxicity, passive-aggressiveness, and so on. But I think reacting to those

I think it's OK to numb yourself from certain types of feedback like insults, general toxicity, passive-aggressiveness, and so on. But I think reacting to those things should come from a place of empathy: for example I don't know what's going on in someone's life that might make them so toxic in their feedback, the toxicity is probably an outlet after many months of pent up frustrations that are the actual root of the issue they're venting about, etc. I used to work in a customer facing support job, so I learned some strategies to keep cool from that.