> If you do have to reply, don’t do so immediately. I have a cantrip these days: "I'm going to take a minute and process that." It can mean a lot of things, u

> If you do have to reply, don’t do so immediately. I have a cantrip these days: "I'm going to take a minute and process that." It can mean a lot of things, under the hood, and I've had to repeat it a few times in some conversations, but overall, tremendously successful statement.