“ 80% on useless clients, who have no knowledge of how their current system works,” I tend to think that’s true. I have been involved in some process improveme

“ 80% on useless clients, who have no knowledge of how their current system works,” I tend to think that’s true. I have been involved in some process improvements at my company and it was almost always that: * Nobody really knows how things are working now * A lot of people don’t want to adapt to new processes * Execs give you a lot of verbal commitment but don’t do anything to really help It’s really hard to implement a good software system within these constraints.