it's less "customisation" than "implementation". they're not changing core code in the system, they're just writing all the config and the workflow apps on top.

it's less "customisation" than "implementation". they're not changing core code in the system, they're just writing all the config and the workflow apps on top. this is the case for any large organisation, whatever the ERP. And even more the case for a local government that is trying to use a tool designed for industry