> “If they had a choice, I would say, 90 percent of customers would say: ‘I’d just rather place my order with you.’” I stopped reading at that point because th

> “If they had a choice, I would say, 90 percent of customers would say: ‘I’d just rather place my order with you.’” I stopped reading at that point because they're conflating two very different ideas. It's one thing to have a QR menu, it's another thing to have a contactless ordering system. Most of the restaurants in my area have QR code menus, almost none of them have a contactless ordering system - the server takes your order. A lot of those same restaurants bring a payment device to your table instead of a bill so you can take care of your bill when you're ready. It works great.