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The "old" Framework 13 is still not available in the vast majority of countries[1], including most of the EU (and forget about it if you live anywhere outside t

by p-e-w 3y ago

The "old" Framework 13 is still not available in the vast majority of countries[1], including most of the EU (and forget about it if you live anywhere outside the Western world). I find it pretty surprising that designing an entirely new device has higher priority for them than making sure people who don't live in one of 9 countries can buy their existing product. I get that the listed countries are huge markets, but there are also huge markets elsewhere and entering them doesn't seem to be a priority for the company at all, with snail-like progress on regional availability in the 2 years since US+Canada started shipping. [1] https://knowledgebase.frame.work/what-countries-and-regions-do-you-ship-to-r1899ikiO https://knowledgebase.frame.work/what-countries-and-regions-...

jitl 3y ago
Companies can do two things at the same time. The people working on sales and marketing are probably not the same people doing design and engineering.
- majewsky 3y ago
  If entering a new market requires obtaining a bunch of safety certifications, I wouldn't be surprised if a decent amount of engineers' time would be involved in that.
j16sdiz 3y ago
Compliant with local customer protection law and import regulations are not easy. Unless they go rogue like china sellers, guess it won't be fix anytime soon.
froh 3y ago
the EU has a number of regulations both for the product and after sales which carry an up front investment and which require some local representation. they are all good for the consumers but nevertheless they mean a barrier to entry to that market. not sure if that is the case here but it's a plausible explanation.
5e92cb50239222b 3y ago
I wrote them twice asking them to at least add my country to the list (so I can be notified when they start shipping here), got two replies ("sure, try again in a couple of days"), and it's been... years? They just don't care.

by p-e-w 3y ago

jitl 3y ago

Companies can do two things at the same time. The people working on sales and marketing are probably not the same people doing design and engineering.

majewsky 3y ago
If entering a new market requires obtaining a bunch of safety certifications, I wouldn't be surprised if a decent amount of engineers' time would be involved in that.

j16sdiz 3y ago

Compliant with local customer protection law and import regulations are not easy. Unless they go rogue like china sellers, guess it won't be fix anytime soon.

froh 3y ago

the EU has a number of regulations both for the product and after sales which carry an up front investment and which require some local representation. they are all good for the consumers but nevertheless they mean a barrier to entry to that market. not sure if that is the case here but it's a plausible explanation.

5e92cb50239222b 3y ago

I wrote them twice asking them to at least add my country to the list (so I can be notified when they start shipping here), got two replies ("sure, try again in a couple of days"), and it's been... years? They just don't care.