3 ms·

I really wish they would name the data recovery company so that I can never darken their door with my business.

by LeoPanthera 3y ago

nickt 3y ago
It’s not too hard to find with the following search, “we can recover data from tape formats including onstream”
- stepupmakeup 3y ago
  The OP explicity didn't name them (despite many people recommending to, even preservationists in this field on Reddit and Discord) but it's easy to find just by googling the text on the screenshots
  - ddtaylor 3y ago
    Name them and we can setup a thread or site to publicly shame them
    - stepupmakeup 3y ago
      the comment I replied to edited the link out https://www.datarecovery.net/tape-data-recovery.aspx https://www.datarecovery.net/tape-data-recovery.aspx
  - omoikane 3y ago
    Reddit thread: https://www.reddit.com/r/DataHoarder/comments/13q1pv7/playstation_game_frogger_2_source_code_recovered/ https://www.reddit.com/r/DataHoarder/comments/13q1pv7/playst...
bluedino 3y ago
> Over the span of about a month, I received very infrequent and vague communications from the company despite me providing extremely detailed technical information and questions. Ahh the business model of "just tell them to send us the tape and we'll buy the drive on eBay"
- Nextgrid 3y ago
  To be honest as long as they are very careful about not doing any damage to the original media then it might work and be a win-win for both sides in a "no fix no fee" model where the customer only pays if the data is successfully recovered. Their cardinal sin was that they irreparably damaged the tape without prior customer approval.
  - mrguyorama 3y ago
    If you are advertising and attempting recovery from formats you are unfamiliar with, damaging the original medium is inevitable.
    - Nextgrid 3y ago
      When a customer shows up with an unfamiliar format you invest the time to become familiar with it - this may involve buying test tapes (that you don't mind damaging) so you can test your recovery process on it and make sure it works before running it on the customer's tape.
      - mrguyorama 3y ago
        Unless you are clearly making the customer aware that you are doing so, I think it's slimey to do so. It's very "fake it till you make it" to advertise a service that you only assume you can pick up as needed.
a1369209993 3y ago
https://news.ycombinator.com/item?id=36063114 https://news.ycombinator.com/item?id=36063114 claims it's https://www.datarecovery.net/tape-data-recovery.aspx https://www.datarecovery.net/tape-data-recovery.aspx (and that https://news.ycombinator.com/item?id=36062785 https://news.ycombinator.com/item?id=36062785 had been edited to censor the information, so I'm dupicating it here). Caveat that I don't know if that's actually correct, since efforts to suppress it are only circusantial evidence in favor.

I really wish they would name the data recovery company so that I can never darken their door with my business.

nickt 3y ago

It’s not too hard to find with the following search, “we can recover data from tape formats including onstream”

stepupmakeup 3y ago
The OP explicity didn't name them (despite many people recommending to, even preservationists in this field on Reddit and Discord) but it's easy to find just by googling the text on the screenshots
- ddtaylor 3y ago
  Name them and we can setup a thread or site to publicly shame them
  - stepupmakeup 3y ago
    the comment I replied to edited the link out https://www.datarecovery.net/tape-data-recovery.aspx https://www.datarecovery.net/tape-data-recovery.aspx
- omoikane 3y ago
  Reddit thread: https://www.reddit.com/r/DataHoarder/comments/13q1pv7/playstation_game_frogger_2_source_code_recovered/ https://www.reddit.com/r/DataHoarder/comments/13q1pv7/playst...

bluedino 3y ago

> Over the span of about a month, I received very infrequent and vague communications from the company despite me providing extremely detailed technical information and questions. Ahh the business model of "just tell them to send us the tape and we'll buy the drive on eBay"

Nextgrid 3y ago
To be honest as long as they are very careful about not doing any damage to the original media then it might work and be a win-win for both sides in a "no fix no fee" model where the customer only pays if the data is successfully recovered. Their cardinal sin was that they irreparably damaged the tape without prior customer approval.
- mrguyorama 3y ago
  If you are advertising and attempting recovery from formats you are unfamiliar with, damaging the original medium is inevitable.
  - Nextgrid 3y ago
    When a customer shows up with an unfamiliar format you invest the time to become familiar with it - this may involve buying test tapes (that you don't mind damaging) so you can test your recovery process on it and make sure it works before running it on the customer's tape.
    - mrguyorama 3y ago
      Unless you are clearly making the customer aware that you are doing so, I think it's slimey to do so. It's very "fake it till you make it" to advertise a service that you only assume you can pick up as needed.

a1369209993 3y ago

https://news.ycombinator.com/item?id=36063114 https://news.ycombinator.com/item?id=36063114 claims it's https://www.datarecovery.net/tape-data-recovery.aspx https://www.datarecovery.net/tape-data-recovery.aspx (and that https://news.ycombinator.com/item?id=36062785 https://news.ycombinator.com/item?id=36062785 had been edited to censor the information, so I'm dupicating it here). Caveat that I don't know if that's actually correct, since efforts to suppress it are only circusantial evidence in favor.