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I'm surprised their sales haven't dropped even more. I had an incredibly hard time buying a new Thinkpad earlier this year. Their website is actively user-host
by elric 3y ago
I'm surprised their sales haven't dropped even more.
I had an incredibly hard time buying a new Thinkpad earlier this year. Their website is actively user-hostile. It's so incredibly slow that using it makes me yearn for the speeds of a 52k dialup modem.
Their model lineup continues to become more and more baffling, and the utter shittiness of their website makes it a nightmare to navigate the lineup.
Once I did find an acceptable machine, I couldn't fucking pay for it ... for years I've been paying Lenovo by bank transfer, never had any issues with it. But all of a sudden, they've removed the option. And the machine was too expensive for my credit card. Customer support told me to get bent (or to increase my CC limit, one or the other). Which I eventually managed to do, and which works when ordering one machine, but there have been instances where I've ordered ten at a time ...
Once it did arrive, I couldn't help but notice that the latest iteration of keyboards has gotten worse again, the touchpad frequently stops working for several seconds, and the trackpoint starts to drift on occasion. Sigh. Maybe I'm just a grumpy old man.
- g8oz 3y agoI'll echo your complaints. A recently purchased monitor started going dim and they refused to replace it because it could "possibly have been from physical mishandling" in their words. Just getting to that decision was an ordeal in itself with multiple contact avenues just simply not working.
- dopeboy 3y agoI will continue to purchase from them, but their buying experience is just horrid. Take a page from Apple and consolidate your offerings + offer less customization.
- elric 3y agoI'd argue that fewer base models with more customization options would be preferable.
- robotburrito 3y agoI agree, their shopping experience was insanely terrible. Tons of models with slight differences in model numbers that all seem like 99% the same laptop. Finally find one that suits my needs and it's more expensive than a new MacBook Pro anyway so why bother. Additionally, the chance your new $2000+ laptop will be $500 a few months later lightly used on Ebay is really high. So I just wait. My current personal laptop is a nice Thinkpad with an i7 I picked up for $300 on craigslist. Sure the screen feels like it's from the 90s, but it mostly stays plugged into a monitor.
- rejectfinite 3y agoFor Lenovo you really have to look for deals like this or similar for them to be worth it. https://www.notebookcheck.net/Lenovo-ThinkPad-E14-Gen-4-with-AMD-Ryzen-7-16GB-RAM-and-1TB-SSD-now-65-off.719280.0.html https://www.notebookcheck.net/Lenovo-ThinkPad-E14-Gen-4-with...