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Can the chat be handed off to a human seamlessly in the event the bot can't answer the question?

• dazzeloid 3y ago
  Not yet but this has come up a lot so thinking about it. We probably don't want to build our own human ticketing system so the clearest path would be to have an entrypoint to kick the user over to something like intercom and maybe provide the context of the AI conversation as history in that interface. Not ideal to have two chat interfaces tho :/ Ideally we could be the UI layer for intercom, zendesk, etc. We already do that for docs search / exploration.