In defense of those customers, the back button has become a game of Russian roulette. Most of the time it takes you back to the page or UI state you were on. Th

In defense of those customers, the back button has become a game of Russian roulette. Most of the time it takes you back to the page or UI state you were on. The rest of the time it breaks the JS, takes you to an awful "before you go" page you never navigated to, displays the mysterious "confirm form resubmission" dialog, or in the case of the infamous Treasury Direct site, marks your account as disabled until you perform a new kind of corporeal signing ritual that your local bank branch manager has never even heard of but apparently must now perform with you. It's sadly reasonable not to expect users to trust, or even try, the back button.