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Business advice rather than legal but… your customers are working with a company, not a person: the number of people at your company is immaterial. Lots of well
by oldtownroad 3y ago
Business advice rather than legal but… your customers are working with a company, not a person: the number of people at your company is immaterial. Lots of well-funded startups send everyone on vacation at Christmas for 2 weeks, and in some parts of the world it’s very normal for people to take 4+ weeks off work in a row. Your focus should be on building a business that can operate while you’re on vacation, or when something unexpected happens like hospitalisation: putting vacations into a contract is the wrong solution (and people will think you’re bananas).
- gavinhoward 3y agoMy business model is support for my software. Can you tell me how to make my business run without me using that model? Most startups don't do support for this reason; I'm pretty sure it's impossible to do support without an available person. But it's not unprecedented. Think Daniel Stenberg of libcurl.
- robertlagrant 3y agoI think most businesses solve this problem by charging enough to employ another person. If there's not enough value in the market for that then fair enough, but that would be the normal solution.
- gavinhoward 3y agoThat is true, but it is a personal limitation of mine that I work best on codebases I don't share. I have been thinking about how to handle this problem, and I'm not sure of the solution.
- robertlagrant 3y agoWould it require someone who works on the codebase? Or could you employ someone to be nice to customers and have just enough technical knowledge to do triage?
- gavinhoward 3y agoI have no idea.