I totally agree! Furthermore, chasing better employee experience can drive wins for customers, because chasing UX over EX would lead us to a very fragile, risk-

I totally agree! Furthermore, chasing better employee experience can drive wins for customers, because chasing UX over EX would lead us to a very fragile, risk-prone world with few long-term efficiency improvements (short term EX is often long-term UX). Things like DevOps ("why spend time making internal tools for maintaining infrastructure when we could manage it by hand?") and data engineering ("in the time it takes you to replace our manual Excel process with Python, we could have come up with 3 new insights for our stakeholders!") rarely prosper in situations where EX is totally discounted - even though they end up paying big dividends for the business in the long run. Most importantly, employees are human, and dejected employees won't do their best work for you. I agree that the best place to be is somewhere on the pareto frontier, and most startup CEOs are fooling themselves if they think they're already there.