If you treat your customers like thieves then they'll act like thieves. All of the above is a big waste of time for 99.9% of customers. At the minimum just let

If you treat your customers like thieves then they'll act like thieves. All of the above is a big waste of time for 99.9% of customers. At the minimum just let it go the first time as long as a customer has a reasonably long subscription. You know their margins on these things are nuts. I know to me and many other IT type folks HP is the last choice.