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Some restaurants never allowed to be listed and Door Dash listed them anyway. They were also sued for such shady practices. From [0]: "The apps have posted re

Some restaurants never allowed to be listed and Door Dash listed them anyway. They were also sued for such shady practices. From [0]: "The apps have posted restaurants’ menus and allowed people to order food for delivery by the apps’ drivers — without the restaurants’ permission." [0] https://www.cpr.org/2021/05/19/restaurants-are-fed-up-with-grubhub-doordash-and-others-now-theyve-got-legislators-on-their-side/ https://www.cpr.org/2021/05/19/restaurants-are-fed-up-with-g...

InitialLastName 3y ago
Some of these delivery apps have gone so far as to create fake websites for restaurants and hijacked Yelp and Google Maps location entries to drive customers to use the app to place their order. Then they go to the restaurant and say "We're generating this much business for you... if you give us a cut, we'll generate more" and the spiral starts.
sumthinprofound 3y ago
This happened back in 2019 with a restaurant I have a stake in. We did not enter into an agreement with Door Dash. Door Dash would call and place a pick-up order. The driver would come in and attempt to pay for the order with a debit card. The card got declined. Another (exactly the same order) gets called in, a different driver shows up - card got declined. Staff thought it was a scam. They noticed the same type of debit card was used for both orders. Finally a driver informed us it was a door dash order. They scraped an old menu online with outdated prices, and loaded the debit card with the amount they calculated from the outdated menu. Staff called back the phone number that placed the orders, explained the issue, and let Door Dash know there were 2 orders (sitting for over an hour, no longer saleable) that they owed [amount] for before we would take any additional orders from them, and that they needed to pay in advance over the phone before we would make any more food for them. Horrible experience, would never do business with them.

InitialLastName 3y ago

Some of these delivery apps have gone so far as to create fake websites for restaurants and hijacked Yelp and Google Maps location entries to drive customers to use the app to place their order. Then they go to the restaurant and say "We're generating this much business for you... if you give us a cut, we'll generate more" and the spiral starts.

sumthinprofound 3y ago

This happened back in 2019 with a restaurant I have a stake in. We did not enter into an agreement with Door Dash. Door Dash would call and place a pick-up order. The driver would come in and attempt to pay for the order with a debit card. The card got declined. Another (exactly the same order) gets called in, a different driver shows up - card got declined. Staff thought it was a scam. They noticed the same type of debit card was used for both orders. Finally a driver informed us it was a door dash order. They scraped an old menu online with outdated prices, and loaded the debit card with the amount they calculated from the outdated menu. Staff called back the phone number that placed the orders, explained the issue, and let Door Dash know there were 2 orders (sitting for over an hour, no longer saleable) that they owed [amount] for before we would take any additional orders from them, and that they needed to pay in advance over the phone before we would make any more food for them. Horrible experience, would never do business with them.