3 ms·
> The problem is that OP cancelled their subscription shortly after receiving a new cartridge. So now the options are: >• Make OP return the cartridge. >• Cha
by indymike 3y ago
> The problem is that OP cancelled their subscription shortly after receiving a new cartridge. So now the options are:
>• Make OP return the cartridge.
>• Charge OP for the remainder of their cartridge as a cancellation fee. (Yuck!)
>• Prevent OP from using the cartridge
• Let the customer use up the remaining ink as a gesture of goodwill so they do not hate HP forever with the rage of 1000 forest fires?
> consumers are choosing to buy this subscription.
The will never again once experience this.
Honestly, people have to remember that customers are not a value in a cell in a spreadsheet.
- Sohcahtoa82 3y ago> • Let the customer use up the remaining ink as a gesture of goodwill so they do not hate HP forever with the rage of 1000 forest fires? You think people should be able to buy 1 month of Instant Ink, cancel, and keep the cartridges they paid $3 for?
- dandandan 3y agoLook at the reaction to Adobe's behavior when people terminate their yearly subscription early and are still required to pay for the entire contract. They're not selling Photoshop by month, it's installments on a yearly contract.
- indymike 3y agoDepends on the actual cost of that first ink cartridge. If it's $3 or less, then by all means let them have it. If it is over, then adjust your subscription's start cost to fit.
- Sohcahtoa82 3y agoYou're still opening yourself up to massive losses in profit. Profit that is desperately needed since the printer itself is being sold at a loss.