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People aren't complaining about the name Windows or Macintosh being misleading. When companies are misleading about their products, they can be sued for it (loo
by hn92726819 3y ago
People aren't complaining about the name Windows or Macintosh being misleading. When companies are misleading about their products, they can be sued for it (look at Veggie Straws or Hagen Daas. Here are more: https://www.lexology.com/library/detail.aspx?g=b13444ce-27b4-41e7-96cc-552003d6f8d2 https://www.lexology.com/library/detail.aspx?g=b13444ce-27b4...)
The point is, you can't just throw your arms up and say "oh well what a coincidental name HP selected for their product". Misleading names can have a real business impact and might even be intentionally misleading.
- mynameisvlad 3y agoOh please, are you going to complain that the ink also isn’t magically teleported to your door? It is called “Instant Ink” after all. It’s the product’s name, so clearly it must be a factual description of what it does. The subscription is more than clear. Please show me where it claims in any way shape or form that you are buying a cartridge of ink that you can keep using after your subscription. I’m waiting.
- prophesi 3y agoI mean, just looking at the product page it's all about receiving ink in a timely manner. It's not until you get to the poorly-named Ink Plans that you see that it's actually all about pages.
- mynameisvlad 3y agoDid you read the same page I did? Because it’s called a “printing plan” the entire way until you get to the pricing section, where they use “ink plans” to obviously distinguish it from the “toner plans” next to it. It also actively talks about pricing being per page, replacements per pages printed, literally everything talks about it being based on pages printed. It even explicitly tells you you won’t get cartridges regularly, but based on pages printed. It’s more than clear that the whole thing is based off pages printed and not the ink itself. It even explicitly goes over this in the FAQ on the homepage: > The subscription cartridges only work while your printer is enrolled in HP Instant Ink service, so you will need to purchase store-bought cartridges after your final billing cycle to continue printing. It’s like you’re trying to manufacture the outrage on the spot based on a loose skimming and the appearance of keywords.
- prophesi 3y ago> It’s like you’re trying to manufacture the outrage on the spot based on a loose skimming and the appearance of keywords. Good advertising should only require loose skimming to know what they're trying to sell you.
- mynameisvlad 3y agoDid anyone say they had good advertising? No. Are they transparent about the pricing being per page, the actual thing we’re discussing? Yes. The goal posts are over there. Gotta love the fact you ignored all of the points in favor of a bad strawman. As I said, manufactures outrage.
- prophesi 3y agoThe goal post you're debating is a low bar for reasonable business practices.
- mynameisvlad 3y agoOkay so you have no actual rebuttal of my points. Thanks for making it abundantly clear.
- prophesi 3y agoThat's because you disagree that the issue is about good advertising. The page isn't as clear-cut as you've pointed out. It's also worth mentioning that buying a new InkJet printer is also tacked on with 2 years of "ink" advertised as "Up to 2 years of ink in bottles included in the box." that is also actually based on pages. Searching for HP InkJet on your search engine of choice will show how it's an "ink and toner monthly subscriptions" in their snippets. It's a shady business practice that we shouldn't be encouraging at all.
- mynameisvlad 3y ago
- hn92726819 3y ago> It’s the product’s name, so clearly it must be a factual description of what it does. Nope. If it's misleading, it doesn't matter. Names don't have to be verbatim, but they should not be misleading. > show me where it claims in any way shape or form that you are buying a cartridge of ink that you can keep using after your subscription Not my claim. What I'm saying is that I believe the name and advertising could be seen as misleading in a similar way to existing class action lawsuits. It doesn't matter that the hpconnected site is ranked higher in google; the hp.com site for instantink is pretty misleading as seen in all the points in the other thread. Maybe you don't think veggie straws was misleading either, but a class action lawsuit [1] came of it. My original point was that the name of the product is more significant than you implied in your comment. 1: https://truthinadvertising.org/class-action/sensible-portions-garden-veggie-straws/ https://truthinadvertising.org/class-action/sensible-portion...