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If HP wants to rent printers to consumers that's fine, but then the transaction should look like a rental and not a sale. That means: - If I "buy" it in a sto
by tenebrisalietum 3y ago
If HP wants to rent printers to consumers that's fine, but then the transaction should look like a rental and not a sale.
That means:
- If I "buy" it in a store there should be clear signage that it is a rental and that I don't own the hardware. Ideally HP would mail consumers printers.
- there should be a line item on some bill saying "Printer rental" and when the rental concludes, they should send a shipping label to take it back.
- if the printer breaks, they should send a tech out to repair or exchange via mail. Heck the store where I rented it from could be paid by HP to do that.
Yes, this would cost HP money. Yes, HP might have to make hardware that isn't flimsy.
- screwturner68 3y agoI'm not trying to justify this nonsense I'm just saying it's become a standard business practice and not not being transparent with the customer is also pretty standard business practices. We as consumers need to decide what we are going to do either accept that this is just business as usual or stop supporting companies with questionable business practices our money. Sadly people are way to easily sucked in with prices that are to good to be true and then when they learn the real cost of "ownership" they are shocked, as the saying goes if the deal seems too good to be true than it likely is and a color printer with a built in scanner for $60 falls into that category.
- Sohcahtoa82 3y agoYou still own the printer. You can still buy regular ink cartridges and use them however you want. Instant Ink is an optional program. An optional program that is so grossly misunderstood that it has been a PR disaster since its inception and should really be scrapped.