Yes… but in Fastmail’s case when I encountered an issue I had a “We appreciate your feedback on your use case. We'll take it into consideration for future produ

Yes… but in Fastmail’s case when I encountered an issue I had a “We appreciate your feedback on your use case. We'll take it into consideration for future product planning.” (which is all I was really asking for) from Neil Jenkins, of JMAP fame, within three messages of mine, starting at the standard support form.