I wonder whether this anecdote (about the manager and the angry father) is actually true. If the manager did not actually know about the ad campaign, how did t

I wonder whether this anecdote (about the manager and the angry father) is actually true. If the manager did not actually know about the ad campaign, how did the anecdote make its way to the reporter? It sounds borderline "too juicy to be true". That one anecdote makes the story.