I mean, presumably if the actions of a company resulted in material damage (e.g. in this case losing a printer), you can sue them and the court then issue a jud

I mean, presumably if the actions of a company resulted in material damage (e.g. in this case losing a printer), you can sue them and the court then issue a judgement against them to compensate the losses. And if it happens to a lot of people at the same time, it can be a class action.