How is that different from a world where 1000 software companies have merely 2m customers, and each one doesn't fix problems that affect only 2000 users? There

How is that different from a world where 1000 software companies have merely 2m customers, and each one doesn't fix problems that affect only 2000 users? There's a lot to talk about with scale, but I'm not sure I believe smaller companies fix 100% of bugs, or that we should have different expectations for larger companies.