3 ms·

One of the primary use cases for LLMs I've seen touted is automating customer support, the irony is hard to miss. Also from a technical standpoint OpenAI seems

One of the primary use cases for LLMs I've seen touted is automating customer support, the irony is hard to miss. Also from a technical standpoint OpenAI seems to be failing at solved problems, I can understand model scaling issues, but basic infra and UI for a chat app (one way chat no less), when you're claiming to produce 10x developer tools, seems particularly weak. Especially given they have open tab at Azure and talking billions in funding. The gap between what current AI tech promises to deliver vs. what it actually delivers is a chasm.

ChatGTP 3y ago
Maybe being a 10x anything doesn’t necessarily lead to results?
shmoogy 3y ago
That was funny to me. I had to raise my spend limit twice and submitting the form results in a message - something like "we will review your request within 24-48 hours". It's a fully(?) manual queue for a company I'm trying to throw money at to use their AI to automate my customer service. I know that's not their specialty but it made me laugh