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Apple offers "Technical Support Incident" credits that you buy as a pack of x quantity. The idea being that devs can talk to a real human being. The support suc
by hammyhavoc 3y ago
Apple offers "Technical Support Incident" credits that you buy as a pack of x quantity. The idea being that devs can talk to a real human being. The support sucks. Frequently given non-answers and non-solutions, and have paid for the privilege of being given boilerplate copy-paste without them having actually read and understood the problem.
It's especially poor when you consider that publishing apps on Google Play means a one-off fee for your account, but publishing apps on Apple's App Store requires an annual subscription, with TSI credits on top of it.
At least you can say with Google that you get what you pay for in terms of support and experience (not much—it's passable), can't say the same for Apple.
- ttctciyf 3y agoHence the need (in both cases) for regulatory teeth.
- jgimenez 3y agoNot really, you get 2 TSI credits included in the annually fee and I've only needed to use them once in 10 years for a really obscure problem I couldn't figure out. My experience with Apple support is that sometimes can be slow and frustrating but it works, unlike Google support. Similar to Apple, I'd happily pay a yearly fee for better support with the Google developer program
- hammyhavoc 3y agoIt really depends what you're doing. If you're working on developing hardware with a companion app, you're probably going to have a rough time with support, and assuming an iOS update every year, you'll probably need more than just those two TSI too. I think the worst support thus far is probably Facebook/Meta for Facebook ads, and likewise, Twitter, for their respective ad platform. What a terribly broken and unreliable system Twitter has, even pre-acquisition. Breaks in all kinds of strange ways.