You could ask people! There is hardly a site I use day to day that I couldn't send a ten paragraph rant about poor usability to the company, if that was sociall

You could ask people! There is hardly a site I use day to day that I couldn't send a ten paragraph rant about poor usability to the company, if that was socially permissible and felt like they'd care. There's hardly a site I use where I think the developers have ever used it themselves, or ever seen someone trying to use it, for that matter. > "Because I can't see a user journey." Today's worst offender was trying to follow an invite and register an account within a company account, it took me two goes through the signup form, two attempts to edit my profile, trying to login to three different subdomains, one useless search of their documentation site, three error messages, two rounds of asking my coworker to check their admin side, before I saw the right thing to do. "You" (big silicon valley company) don't need tracking cookies to "see a user journey" or to tell you that "I really love your site because I keep coming back to it and looking around", you need to grab someone in a hallway and push them through the workflow and watch them fall on their face over and over. > "I think for a commercial site, where a degradation of 10% in user experience can tank the business" Imagine how amazing websites would be if that were at all true. Have you seen the user experience of Amazon? or eBay? or Facebook? or 'new' GMail or new Reddit or non-websites like Teams or WebEx?