I just canceled one of my ISPs because there was no way for me to adjust my plan online unless I selected an upgrade. The agents I chatted with were misleading

I just canceled one of my ISPs because there was no way for me to adjust my plan online unless I selected an upgrade. The agents I chatted with were misleading and the website was full of dark patterns. I'd still be a customer if they had simply allowed me to make choices a la carte.