3 ms·
> I don't want an 'experience', I want a tool. > Every way a company interfaces with customers is an experience Why can't it be both? As you pointed out, we a
by amf12 3y ago
> I don't want an 'experience', I want a tool.
> Every way a company interfaces with customers is an experience
Why can't it be both? As you pointed out, we also use "user experience" to denote "the overall experience of a person using a product". Standard search is one experience, this is another, other search engines provide another "experience". I don't just the use of the word being a "red flag". This is an utterly negative take.
- simonh 3y agoI have no problem with it as a term of art, but to me using it in the name of a product is pretentious. Maybe it’s been poisoned for me by the fact Microsoft went through a phase when everything seemed to be marketed as an experience, and they were all absolutely terrible. Furthermore they didn’t mesh well with other MS products they were used with that had different UI approaches. So part of the experience of using the ‘experience’ was that it clashed with other aspects of what was actually the same overall user experience. If you see what I mean.