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> “Our chatbot Amy deals with lots of customer queries already,” he added. > Jansen also said that around 10,000 fewer people would be needed to service and re
by this_steve_j 3y ago
> “Our chatbot Amy deals with lots of customer queries already,” he added.
> Jansen also said that around 10,000 fewer people would be needed to service and repair digital networks
I believe this is what C. Doctorow would describe as “enshittening” customer support operations.
It doesn’t require AI or any other magic, just a juicy performance-based incentive and a big parachute. The next CEO will focus on “improving the customer experience”.