> “Our chatbot Amy deals with lots of customer queries already,” he added. BT was beginning to explore new products and services that might come from “generativ

> “Our chatbot Amy deals with lots of customer queries already,” he added. BT was beginning to explore new products and services that might come from “generative AI and large language model AIs.” Im quite sure the chat bot is an annoying veneer over the help pages, and a hindrance to actually speaking to a human, because youve already checked the help pages and need to talk to a human to sort the problem. the games industry moved from guess the verb to point and click adventure games over 30 years ago. why is customer service going the other way?