Now I know that employers will ultimately replace many employees with automation but this plan as stated seems rather ambitious if not completely unrealistic.

Now I know that employers will ultimately replace many employees with automation but this plan as stated seems rather ambitious if not completely unrealistic. Based on the last few lines of the article I think this CEO is trying to hype up a company that is facing serious struggles and decline of their core business: > BT said revenue fell 1% to £20.7 billion ($25.8 billion) for the year to March, with growth in Openreach, its fibre broadband network, “more than offset” by declines in other businesses. Its adjusted earnings rose 5% to £7.9 billion ($9.8 billion). > Shares in the company tumbled 8% in London, as higher expenditure leading to a drop in free cash flow disappointed investors. This other quote is hilarious to me as well: > “Our chatbot Amy deals with lots of customer queries already” Any time you see a company that has a chatbot with a friendly human name you know it’s going to be a completely useless hunk of garbage. I am highly skeptical that “Amy” does anything besides delaying customers from talking to the human who can actually fix their problem (or just throwing them into a frustration loop that leads them toward canceling their service).