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Will they? Do we think any of the executives making this decision have any idea of the problems of adopting AI? Most companies today can barely create a functio
by etothepii 3y ago
Will they? Do we think any of the executives making this decision have any idea of the problems of adopting AI? Most companies today can barely create a functioning website that allows you to see and pay your bills.
- tailspin2019 3y ago> Most companies today can barely create a functioning website that allows you to see and pay your bills. I haven’t dealt with them in recent years but based on previous dealings, I would put BT firmly in that category.
- Jochim 3y agoI've been dealing with a fibre upgrade issue for three months now. Four times in total their support has offered to call me with an update. Twice they scheduled a specific date and time for the call. I've yet to receive a single phone call or email from them. Their checkout flow can break. In some browsers it'll get stuck in an infinite redirect loop. If you're using edge you'll get redirected to a page that shows the ~10 year old BT Infinity branding, with a totally different style, packages, and prices. Their chat bot is of the kind that decides whether or not you're allowed to speak to a human based on what it thinks your question is.
- tailspin2019 3y agoSounds like they haven't changed then. Sigh... it's depressing just reading this... you have my sympathy! :)