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Not only that, OpenReach is still BT even if it is "at arm's reach". How long before other service providers have to deal with Chatbots to report technical fau
by happymellon 3y ago
Not only that, OpenReach is still BT even if it is "at arm's reach".
How long before other service providers have to deal with Chatbots to report technical faults?
I really hope reality is better than I expect.
- hdjdjdkdnrh 3y agoHaving been been employed as an ISP phone support tech... AI can have that job ... It absolutely sucks.
- pipes 3y agoI tried to get open reach installed, 4 months after the original estimated install date I threw in the towel. But customer services treat them like a separate company. There was no way for me to contact open reach but BT relayed notes to the. It was a very frustrating experience.
- happymellon 3y agoBT being allowed to hold onto OpenReach is criminal IMO. This sort of core infrastructure needs to be in a separate non-profit organisation. Even if BT "ring fenced" it as a separate entity, they have played extremely dirty over the decades.