Yeah so I run/build/maintain a platform in the public survey space and we have a feedback box for users at the end. This box is a really good source for feedbac

Yeah so I run/build/maintain a platform in the public survey space and we have a feedback box for users at the end. This box is a really good source for feedback, don't get me wrong, but a lot of the feedback is "When I hit the button, nothing happens" or "Totally broken, completely unusable" both of which are useless to us. These users clearly want us to fix something, but we have no visibility on what that is.