Such a stupid article in my opinion. I hate this automatic idea that its all about reducing profits as well, there is also upside to using self serve checkouts

Such a stupid article in my opinion. I hate this automatic idea that its all about reducing profits as well, there is also upside to using self serve checkouts for customers. Did people simply forget when a cashier had to jump on the intercom and call for service because an item wouldn't scan? It feels awkward to me that I need to unload my groceries onto a belt, so that someone else can pick them up, scan them and bag them, when I can do all of that myself. I completely understand if you're elderly or if you have a lot of groceries, but apart from that, it's better for me as a customer.