I don't think its "a shame" at at all. The obvious and most important issue here is that the debt collection industry is evil and immoral. Those "worst abuses"

I don't think its "a shame" at at all. The obvious and most important issue here is that the debt collection industry is evil and immoral. Those "worst abuses" aren't outliers, they're standard practice. "Abuses" are how you make money in that industry.