> “Customer service” staff don’t play a single character on the sites. Instead, they sit in a chat queue to be cycled between virtuals they occupy for two minut

> “Customer service” staff don’t play a single character on the sites. Instead, they sit in a chat queue to be cycled between virtuals they occupy for two minutes at a time Wow. I would not have thought that could work. What happens when the person they are chatting with brings up something from a previous conversation and the person occupying the virtual has no idea how to respond?