CEOs play checkers with people. Every piece is identical and thus very easy to dehumanize. I'd bet the best direct managers you ever had were playing chess, act

CEOs play checkers with people. Every piece is identical and thus very easy to dehumanize. I'd bet the best direct managers you ever had were playing chess, actually trying to understand the difference between people and how to best apply them. This difference is both required, because of scale, and inexcusable at the same time.