The free tier has never been universally recognized (for most, you can only file half of what you need to file for free), and users still pile into places like

The free tier has never been universally recognized (for most, you can only file half of what you need to file for free), and users still pile into places like H&R Block yearly. People are less interested in important financial processes happening without their input. Public sentiment may have shifted far enough by now that the "duty" from that deal could now be considered derelict.