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[edit] It's good that you call the clients. Nothing drives me nuts more than trying to sift through a painful ticket system where everything is tracked only by

by aphyr 15y ago

[edit] It's good that you call the clients. Nothing drives me nuts more than trying to sift through a painful ticket system where everything is tracked only by reference number. What pisses me off was that this wasn't even a DMCA request--SL had no legal responsibility to take action. It was just some random internet vigilantes making an unsubstantiated threat. Come to think of it, SL may have taken us down for DMCA as well. We had an obvious path for handling abuse that both the accusers and SL could have used. After some negotiation I think we were able to convince them to just forward abuse emails to our address--but it took some doing.

seanp2k2 15y ago
Ahh, Gotcha. When that ("frivolous legal threats")happen to us, we just don't even reply to the person reporting it in most cases. If they're persistent, we say in so many words "get a court order, then we'll talk". We've had India law firms call us screaming at 6PM on a friday, and we told them: - we require that they submit all abuse matters to our abuse@ e-mail address per RFC 2142 (kinda, but this sounds official when you say it to some law intern chump) - they can scream all they want; we're not taking it down unless they submit a "valid legal order" to us (I don't even mention DMCA because I don't want to give them ideas) - we're not responsible for the content of our clients, so they need to take it up with them >"We had an obvious path for handling abuse that both the accusers and SL could have used." They (accusers) don't, and they do this on purpose. They don't really want the content just gone, they want collateral damage as revenge for your "violation". >"After some negotiation I think we were able to convince them to just forward abuse emails to our address--but it took some doing." Sorry that that even required negotiation. We forward all abuse e-mail besides spam complaints for managed services. With anything like this, we try our best to do as little damage as possible to our clients.

by aphyr 15y ago

seanp2k2 15y ago

Ahh, Gotcha. When that ("frivolous legal threats")happen to us, we just don't even reply to the person reporting it in most cases. If they're persistent, we say in so many words "get a court order, then we'll talk". We've had India law firms call us screaming at 6PM on a friday, and we told them: - we require that they submit all abuse matters to our abuse@ e-mail address per RFC 2142 (kinda, but this sounds official when you say it to some law intern chump) - they can scream all they want; we're not taking it down unless they submit a "valid legal order" to us (I don't even mention DMCA because I don't want to give them ideas) - we're not responsible for the content of our clients, so they need to take it up with them >"We had an obvious path for handling abuse that both the accusers and SL could have used." They (accusers) don't, and they do this on purpose. They don't really want the content just gone, they want collateral damage as revenge for your "violation". >"After some negotiation I think we were able to convince them to just forward abuse emails to our address--but it took some doing." Sorry that that even required negotiation. We forward all abuse e-mail besides spam complaints for managed services. With anything like this, we try our best to do as little damage as possible to our clients.