4 ms·
Ask HN: Need to Unlock a DigitalOcean Account?
Hello, I'm getting desperate here. Our DO account was suspended due to non-payment. The bills were going to an old email address for which we no longer control the domain.
As a result we're locked out, we can't update the billing info. We've opened support tickets hours ago but we've received no replies. Is there any escalation path we can take?
- warrenm 3y agoHow many "hours ago"? You posted this before 0900 Eastern, and last I checked ... DO's main suspport hours are Eastern, are they not? How big is your account? $50/mo? $5000? $500,000? Per my dashboard ... >Our Premium Support Plan is built for scaling businesses >For $1,000/month, get dedicated account managers you can rely on for their expertise and a response to urgent inquiries within 30 minutes. I'm a lowly hobbyist user at the moment, and rarely expect to get a contact-back before 24 hours (I think the longest I ever personally went was 120 hours because of a holiday weekend) You might consider pinging them on Twitter (https://twitter.com/digitalocean https://twitter.com/digitalocean) or checking the [unofficial] forum on Reddit (https://www.reddit.com/r/digital_ocean https://www.reddit.com/r/digital_ocean)
- kshahkshah 3y agoThey just got back and turned back on the account temporarily, but I've no way of updating billing w/o them changing the owner email... what a nightmare! Dumb on our part