A great example is showing elderly people how to operate a computer. They want to write down step-by-step procedures as a ground truth to look up later. But the

A great example is showing elderly people how to operate a computer. They want to write down step-by-step procedures as a ground truth to look up later. But there is no such thing and paradigms change from step to step and there isn't a consistent, single flow to achieve a given goal. On the other hand, there's just a handful of basic GUI principles, and a basic understanding of these is all it needs to navigate the system. But the system is actively trying to hide them and there is no need to question these principles or to raise an eagerness to learn them. On a historical note, the Xerox Star did a great job in making clear that there are just lists: a menu is just a view on a list, just like an array of buttons, which is yet another view on the same thing, as is a property sheet, even an object is just a list of properties – operating the computer is navigating lists and there is couple of useful presentations (you can even switch them). And classic Mac OS did a great job in making functional associations accessible. [Edit] In a sense, AI chat-bots are the final step in the evolution of not knowing how: a single entry point to summon what ever it may be that magic will provide for. And we won't know what this "whatever" may actually be, because – as an average person – we're perfectly shielded from the working principles. (That is, maybe the penultimate step: really, it should be your smart watch detecting what is that you want and there is no need to prompt or to articulate.)