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It seems like all the brokerages got sold hard on this. I have a friend who did customer support for Fidelity and they also pushed the voice ID thing very hard
by jrockway 3y ago
It seems like all the brokerages got sold hard on this. I have a friend who did customer support for Fidelity and they also pushed the voice ID thing very hard. I think it was to the point they wouldn't help you until you set it up.
I have had Schwab accounts for over a decade and called them a couple times, and they didn't bug me about it. Would still prefer WebAuthn to log in, however.
- ensignavenger 3y agoHad Fidelity 401k from work I was trying to rollover to a Schwab IRA. Schwab mentioned setting up the voice password thingy, and I declined and had no further problem. Fidelity tried to push it on me before I could talk to anyone. I refused and had to dial 0 several times for it to transfer me to a person. Glad I no longer have a Fidelity account, if Schwab ever tries that BS I'll raise hell with them.